![]() In this case, you need to log in again and start a new session. You might see a browser-to-server authentication error and get disconnected from your My Account session if you’re accessing your account from a mobile device that changes data networks in the background. Sometimes setting up automatic email forwarding from one address to another can cause delivery issues.įinancial aggregators, apps, or services on other websitesįor security reasons, the internet protocol (IP) address assigned to your computer or device must remain the same during your My Account session. If you still can’t find the email, contact your email administrator or email service provider to find out about any delivery issues. If you’re using email and the one-time passcode doesn’t arrive, check your junk or spam folder. What to do if your emailed passcode doesn’t arrive If you’re not sure which passcode is the most recent, or your passcode has expired, you can request a new passcode. Only the most recent passcode will work for each type of request you make, such as when logging in to My Account or the online account management portal. What to do if your passcode is invalidĬonfirm the verification method you selected and make sure you’re using the passcode from your most recent request. If you’ve set up different verification methods through the online account management portal, you can try a different verification method. If you continue to experience delays in receiving a code, check with your service provider to find out about delivery issues. If your one-time passcode expires, you can request a new passcode. In the rare case that you need to receive a one-time passcode by mail, it may take several weeks to arrive. A passcode sent by email may take longer to arrive, depending on your email service provider and network security settings. How long it takes for a one-time passcode to arriveĪ one-time passcode sent by text message or voice call may take a few minutes to arrive. Avoid using voice over IP (VOIP) services. Please enter another phone number.”įor the best results, use a personal phone number to help verify your identity. In some cases, you’ll need to provide a different phone number if you see this error message: “Phone number could not be verified. Most phone numbers that can receive calls can be verified.
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